Devoted Health's Big 2027 Expansion — and What It Could Mean If New York Is Next
Devoted Health is one of the fastest-growing, highest-rated Medicare Advantage carriers in the country, and it's about to get a lot bigger. Here's an honest, fully-sourced look at who they are, how they actually perform, and what to watch for if they land in New York for 2027.
In This Article
- What Kind of Company Is Devoted Health?
- The 2027 Expansion, By the Numbers
- Is New York Actually Getting Devoted Health?
- The Star Ratings, Contract by Contract
- The Honest Caveat: A CMS Penalty
- The 2027 Part D Changes
- The 5-Star Special Enrollment Period
- What a Brand-New New York Market Would Actually Look Like
- Why I'm Cautiously Optimistic, If It Happens Here
- Quick Answers
I've been writing lately about carriers pulling back — Humana's 2027 plan exits, the industry-wide wave of non-renewals — and about a nonprofit regional plan expanding through its new Costco partnership. Devoted Health is a third kind of story entirely: a venture-backed, tech-driven national challenger that's grown faster than almost anyone in Medicare Advantage and is now pushing into more than 300 new counties for 2027. If you're in New York, this is a name worth understanding before AEP — whether or not it lands here this year.
What Kind of Company Is Devoted Health?
Devoted Health was founded in 2017 by brothers Todd and Ed Park — Todd previously co-founded athenahealth and Castlight Health and served as U.S. Chief Technology Officer under President Obama. Headquartered in Waltham, Massachusetts, Devoted describes itself as a "payvidor" — part insurance company, part care provider. Alongside its Medicare Advantage health plans, Devoted operates its own medical group (Devoted Medical), assigns every member a dedicated support staffer called a "Guide," and runs it all on Orinoco, a proprietary technology platform that handles claims, electronic health records, and clinical decision support in one system rather than stitching together the older, disconnected systems most legacy carriers rely on.
Devoted's benefits lean into that retail-and-wellness integration too: many 2026 plans include a CVS-based over-the-counter allowance card and a SilverSneakers gym membership, alongside the usual dental, vision, and hearing extras.
Devoted's growth has been genuinely fast: from about 3,000 members at launch to roughly 466,000 by January 2026 — a 121% year-over-year increase — and it's continued climbing since. Investor appetite has grown right alongside it: as of mid-2026, Devoted was reportedly in talks for a new funding round that would value the company at $25 billion, backed by major venture firms including Andreessen Horowitz and General Catalyst, who have invested in the company since its earlier funding rounds.
That growth stands in sharp contrast to where the market's biggest player is headed. UnitedHealthcare — still by far the largest Medicare Advantage carrier — told investors in early 2026 it expects to lose roughly 1.1 to 1.4 million Medicare Advantage members this year alone, a deliberate trade-off the company says it's making to recover profit margins. Devoted is one of a small number of carriers moving in the opposite direction.
The 2027 Expansion, By the Numbers
Devoted has confirmed a major expansion for the 2027 plan year: 5 new states and 342 new counties, bringing its total footprint to 34 states and 1,341 counties — an estimated 55% of the entire individual Medicare Advantage population nationally. That's up from 29 states today.
Devoted's own materials are appropriately cautious about specifics, though: as of this writing, the company's official service-area documentation notes that "2027 service area depends on CMS contract approval," and it hasn't yet published a state-by-state list. What is public comes from industry broker networks and field marketing organizations reporting on the expansion ahead of the CMS approval process finishing up.
Is New York Actually Getting Devoted Health?
I want to be direct about this rather than let a rumor calcify into a "fact" through repetition. I checked Devoted's own official service-area page directly — their current, county-by-county list of everywhere they operate — and New York isn't on it. I also checked their complete press release archive, and there's no 2027 expansion announcement at all yet, from Devoted or anyone else with a name attached. I've also seen at least one broker-content page cited as support for a New York launch that, when I actually read it, states plainly that Devoted's 2027 counties are not yet confirmed by anyone and won't publish until October 15, 2026 — and doesn't mention New York either.
At this point I'd file "Devoted is coming to New York" under unconfirmed, not "likely." Devoted's national 2027 expansion — 5 states, 342 counties, per broker/FMO reporting that likely reflects early CMS bid data — is probably real, though even Devoted itself hasn't issued a public press release confirming it as of this writing. Which five states those are is not public yet, and I haven't found credible evidence New York is one of them, as much as it makes for a good headline. I'd rather tell you that plainly than build a whole article around a claim I can't back up. If you're in New York and curious, this is worth checking back on with me once CMS's plan finder updates — I'll know the moment it's real, one way or the other.
What I can say with confidence: Devoted's expansion strategy has consistently favored dense metro areas with strong hospital systems to build networks around. If New York ends up on the list, that pattern suggests a downstate-first rollout rather than starting upstate — but that's an educated guess based on how Devoted has expanded elsewhere, not a confirmed plan.
The Star Ratings, Contract by Contract
Whatever happens with New York, it's worth understanding why Devoted has built the reputation it has. CMS doesn't rate an insurance company as a whole — it rates individual contracts, each of which can cover one or several states. For 2026, Devoted's contract-by-contract breakdown looks like this:
| Rating | Contract | States / Plan Type |
|---|---|---|
| 5.0 ★ | H1290 | Florida (HMO) |
| 5.0 ★ | H7993 | Iowa / Texas (HMO) |
| 5.0 ★ | H5299 | North Carolina (HMO) |
| 4.5 ★ | H9884 | Florida (PPO) |
| 4.5 ★ | H7028 | South Carolina (PPO) |
| 4.0 ★ | H4808 / H7147 | Colorado (PPO / HMO) |
| 4.0 ★ | H7151 | Illinois (HMO) |
| 4.0 ★ | H2526 / H2697 | Ohio (PPO / HMO) |
| 3.5 ★ | 11 contracts | Alabama, Arizona, Hawaii, Illinois (PPO), Oregon, Pennsylvania, Tennessee, Texas (PPO) |
| 3.0 ★ | H6586 | Arizona (PPO) |
Only 18 Medicare Advantage contracts nationwide earned the maximum 5-star rating for 2026 — Devoted holds three of them. Across all its Star-rated contracts, Devoted reports a weighted average of about 4.3 stars, compared to a national industry average generally cited around 3.9 to 3.98. By Devoted's own account, that puts it among the top handful of Medicare organizations nationally with five or more rated contracts.
The pattern across that table tells its own story: Devoted's oldest, most established markets (Florida, Texas, North Carolina, Ohio) carry its best ratings, while its newest markets (Alabama, Arizona, Hawaii, Oregon, Tennessee) sit at the 3.0–3.5 range. That's not a red flag specific to Devoted — it's simply how CMS Star Ratings work everywhere: they're built from multiple years of claims data, clinical outcomes, and member surveys, so brand-new contracts start without enough history to score well, regardless of carrier.
The Honest Caveat: A CMS Penalty
In the interest of giving you the full picture rather than a highlight reel, there's a real compliance issue worth flagging. In May 2026, CMS issued Devoted Health a civil money penalty of $18,668 for failing to properly enforce Medicare's annual maximum out-of-pocket (MOOP) limit across five contracts — H1290, H2697, H7151, H7993, and H8173. CMS found that Devoted and its delegated claims processors weren't coordinating properly, which meant some enrollees may have been charged more than the federal limit allows.
Two of the penalized contracts — H1290 (Florida) and H7993 (Iowa/Texas) — are the same contracts holding Devoted's top 5-star ratings. That's not a contradiction so much as a reminder: a strong Star Rating measures clinical quality and member satisfaction, not billing-system compliance. Both things matter, and they don't always move together.
This doesn't erase Devoted's genuinely strong quality track record — a single administrative penalty over a MOOP processing error is a real but relatively contained issue, and CMS penalizes plans of every size, including several major national carriers, every year. But an honest carrier assessment includes the whole record, not just the parts that make good marketing. Independent consumer reviews add another data point worth knowing: Devoted holds an average rating of 2.8 out of 5 on Trustpilot from public reviews, with complaints clustered around claims processing delays and prior-authorization friction in some of its newer markets — a pattern common to fast-expanding carriers, but worth going in aware of.
The 2027 Part D Changes That Affect Every Devoted Plan
Separate from anything specific to Devoted, every Medicare Part D plan in the country — including Devoted's — is subject to federal cost changes CMS finalized in April 2026:
| Part D Parameter | 2026 | 2027 |
|---|---|---|
| Standard deductible | $615 | $700 |
| Annual out-of-pocket cap | $2,100 | $2,400 |
Once you hit the $2,400 cap through covered-drug spending, your cost-sharing drops to $0 for the rest of the calendar year. If you take an expensive specialty medication, it's worth asking whether your plan offers the Medicare Prescription Payment Plan, which lets you spread that cost into monthly installments instead of paying it all at once early in the year.
The 5-Star Special Enrollment Period — A Real Advantage
One genuinely useful mechanic worth knowing, whether or not you ever consider Devoted: if a 5-star Medicare Advantage plan is available in your county, Medicare gives you a Special Enrollment Period to switch into it once per year, running December 8 through November 30 — completely outside the standard Annual Enrollment Period. It's one of the only ways to change plans mid-year outside a qualifying life event, and it only applies to plans carrying the full 5-star rating for that plan year.
What a Brand-New New York Market Would Actually Look Like
If Devoted does launch in New York for 2027, it's important to set the right expectation: a new NY contract would almost certainly launch unrated, or at a baseline Star Rating in the 3.0–3.5 range, the same way Devoted's Arizona, Hawaii, and Georgia markets did. National headlines about "18 five-star contracts" wouldn't apply to a first-year New York plan — that history has to be built locally, market by market, the same way it was in Florida and Ohio.
That's not a reason to avoid a new entrant — some of Devoted's now-highest-rated markets started exactly this way. It's a reason to go in with realistic expectations rather than assuming a national reputation transfers automatically to a brand-new local network.
A new carrier entering New York is worth taking seriously, not dismissing and not rushing into either. I'd want to see the actual provider network in your county, the specific plan's cost-sharing, and how the D-SNP and standard plans are structured before recommending anyone move off an existing plan they're happy with. New doesn't mean better, and it doesn't mean worse — it means "verify before you enroll," same as any plan.
Why I'm Cautiously Optimistic About Devoted, If It Happens Here
I've watched this pattern play out on Long Island and across the five boroughs more times than I'd like: a carrier arrives with a splashy marketing push, seniors get excited about the rich-looking benefits, and then a year or two later that same carrier is trimming the network, cutting benefits, or exiting the county entirely — leaving people scrambling during AEP to find something new. It's exactly the pattern I wrote about with Humana's 2027 plan exits, and it's not unique to Humana. A lot of carriers end up sticking their tail between their legs and running away because they came in trying to be everything to everyone with one generic plan, rather than playing it safe with a structure built to actually last.
One thing I do like about how Devoted builds out a market: they don't rely on a single one-size-fits-all product. They typically offer HMOs, PPOs, Chronic Condition Special Needs Plans (C-SNPs) for members managing conditions like diabetes or heart disease, and Dual-Eligible Special Needs Plans (D-SNPs) for people who qualify for both Medicare and Medicaid. Each of those plan types is built for a genuinely different demographic with different needs — a healthy PPO shopper who wants broad provider access looks nothing like a dual-eligible member who needs deeply coordinated care. Spreading across that many plan types, rather than betting everything on one generic offering, is part of what gives a carrier room to actually calibrate to a market instead of overcommitting on day one and quietly retreating a year later.
What I've noticed about Devoted's expansion style elsewhere in the country is a little different from that pattern, and it's part of why I'd genuinely welcome them here. Rather than flooding an entire new state with plans on day one, Devoted has generally expanded county by county, building out network depth in a market before pushing further into it — the same approach that took their Ohio HMO from a first-year launch to a 5-star rating within two years, and kept it there. That's a company investing in getting a market right rather than just planting a flag and collecting enrollments.
If Devoted does come to New York, my hope — and it is a hope, not a guarantee — is that they follow the same pattern they've shown in Ohio and Florida: start focused, keep the customer service strong, and actually build out the network and benefits year over year instead of front-loading everything and quietly walking it back. Their Guide-based service model and in-house Devoted Medical setup are genuinely different from how the legacy carriers operate here, and if they can pair that with a real long-term commitment to this market, that would be a legitimately good thing for downstate seniors. I'll be watching their first year here just as closely as I'd watch anyone else's — but I'm going into it wanting them to succeed, not expecting them to disappoint.
Quick Answers
Is Devoted Health definitely coming to New York in 2027?
No — this is currently unconfirmed. Devoted's national 2027 expansion (5 states, 342 counties) is real, but no verified source names New York specifically. Some secondhand broker content has repeated the claim without a supporting source; treat it as unverified until Devoted or CMS confirms it, expected around October 15, 2026.
What is the 5-Star Special Enrollment Period?
If a 5-star-rated Medicare Advantage plan is available in your county, you can switch into it once a year, December 8 through November 30, outside the standard AEP window.
How good are Devoted Health's Star Ratings?
Strong on a national level — a 4.3 weighted average against a roughly 3.9–3.98 national average, and 3 of only 18 five-star contracts nationwide for 2026. But those top ratings belong to Devoted's oldest markets (Florida, Texas, North Carolina), not necessarily to any future New York contract.
Has Devoted Health had regulatory problems?
Yes — a $18,668 CMS civil money penalty in May 2026 for out-of-pocket maximum enforcement failures across five contracts. Worth knowing, though it's a contained, documented issue rather than a pattern of major violations.
What should I do if Devoted Health does launch in New York?
Treat it like any new plan: check whether your specific doctors and hospitals are in-network, compare actual costs against what you have now, and don't assume the plan's national reputation guarantees the same experience in a first-year local market.
About Paul Barrett, CMIP
Paul is the Founder and Principal Agent of The Modern Medicare Agency, a Medicare-exclusive independent broker with 18+ years of experience, licensed in 37 states and representing 40+ carriers. He's helped more than 5,000 clients navigate Medicare and hosts the Wise Guys Retirement Talk podcast.
Want to Know the Moment Devoted Health Confirms New York?
I'm tracking this closely as CMS approvals move forward. Reach out and I'll let you know as soon as it's official — and help you compare it honestly against whatever you're enrolled in now, no pressure and no sales pitch.
Further Reading & Sources
- Devoted Health — Official 2026 Star Ratings by Contract
- Devoted Health — 2026 Membership Growth Announcement
- Becker's Hospital Review — UnitedHealthcare's 2026 Membership Decline
- Devoted Health — Orinoco Technology Platform
- CMS — Devoted Health Civil Money Penalty Notice (May 2026)
- Trustpilot — Devoted Health Consumer Reviews
- 24/7 Wall St. — Medicare's 2027 Part D Deductible and Cap
- Becker's Payer Issues — All 18 Five-Star Medicare Advantage Contracts for 2026
- OCI Services — Devoted Health 2027 Expansion Overview
- Humana's 2027 Medicare Advantage Changes: The Full, Honest Breakdown
- Costco & SCAN Health Plan Medicare Partnership: Everything We Know





